talk to Kumichancart 0WHEN THE VIBE IS OFF
Made-to-order clothing is personal. We want to fix real problems without making a mountain of perfectly good shirts nobody asked for.
start an order rescue
DAMAGED, WRONG, OR MISPRINTED
Contact us within 30 days of delivery if an item arrives damaged, misprinted, or different from what you ordered. Include the order number, a quick description, and clear photos. We may replace it or refund it after review.
SIZE + CHANGE OF MIND
Because items are made only after you order, we generally cannot accept returns for the wrong size, buyer's remorse, or a changed mind. Your rights under local consumer law still apply.
LOST PACKAGES
Check the address, tracking, household, neighbors, and carrier. If it still vanished, contact us with the order number. We will investigate with the fulfillment partner and carrier.
THE IMPORTANT BIT
Do not mail anything back without instructions; the return location depends on the problem and fulfillment route.
contact order help